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Case study · Dedicated Teams
A care provider added experienced remote engineers to its own team and cleared a growing backlog.
The challenge
A care provider relied on its patient portal for booking, test results and messages. Patients kept asking for more, and the small internal team could not keep up. The backlog grew, and urgent fixes pushed out planned improvements.
Healthcare adds hard limits. New engineers must understand patient privacy rules and work with systems that exchange data using standards like FHIR. The client needed people who could start quickly without weakening those controls.
Our approach
We reviewed the backlog and the current team with the engineering manager to see which skills were missing and which work could safely be handed over.
We proposed engineers with healthcare and web experience. The client interviewed each one and approved them before anyone gained access to systems.
New engineers joined the client chat, stand-ups and code review. They followed privacy training and access rules like any employee.
We reviewed the arrangement regularly with the manager and added or reduced engineers as the backlog and priorities moved.
What we built
Developers with healthcare web experience joined the client team.
Access was limited by role and covered by the same training as staff.
Stand-ups, reviews and releases followed the client process exactly.
The number of engineers was adjusted as the work changed.
What changed
Long-waiting portal requests were built and released instead of sitting in a queue.
Internal engineers stayed on integrations and planning rather than firefighting small requests.
New engineers became productive quickly while privacy and access rules stayed intact.
Technology
Keep reading
A steady team that ships on a steady rhythm
Crews hear about faults before customers do
Orders reach dispatch without re-keying
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