Terms & Conditions

Each engagement is defined in a written proposal or statement of work covering scope, deliverables, timeline, team, fees and acceptance steps. Estimates are good-faith forecasts, and changes to scope are agreed in writing and may change fees and timelines.

• Timely access to people, information, systems and approvals.
• Accurate and lawful content, data and materials, with the right to give them to us.
• Prompt feedback and acceptance decisions, as delays can move delivery dates.

Fees, invoicing and payment timing are set in your proposal and in our Payment & Refund Policy. Unless stated otherwise, fees exclude applicable taxes.

Once we have been paid in full, you own the deliverables we create specifically for you. We keep ownership of our pre-existing tools, frameworks and know-how, and grant you a licence to use any of them that are embedded in your deliverables. Third-party and open-source components stay under their own licences.

We may mention that we have worked for you only with your permission.

Each party will protect the other’s non-public business, technical and personal information, use it only for the engagement, and disclose it only to people who need it or where the law requires. We sign a separate NDA on request.

We perform services with reasonable skill and care. Unless your agreement says otherwise, we do not guarantee uninterrupted or error-free operation, or specific business results such as revenue, rankings or traffic, which depend on factors outside our control.

To the extent the law allows, neither party is liable for indirect or consequential loss, lost profits or lost data, and our total liability for any claim relating to a service is limited to the fees you paid us for that service. Nothing here limits liability that cannot lawfully be limited, such as for fraud or death or personal injury caused by negligence.

You agree not to misuse the site, attempt to gain unauthorized access, introduce harmful code, scrape it at a scale that harms performance, or use it unlawfully. Website content, logos and designs belong to us or our licensors and may not be copied without permission.

Either party may end an engagement as set out in the signed agreement, or for an uncured material breach. You pay for work performed and costs committed up to the end date, and each party returns or deletes the other’s confidential information on request.

These terms are governed by the laws of the jurisdiction where our contracting entity is registered, unless your signed agreement names a different law, and courts there will handle disputes unless the agreement says otherwise. We may update these terms; the date above shows the latest version. Questions: hello@kramate.com.